File a Grievance

What is a grievanceYou can file a grievance when:
- You have a complaint about the quality of care you received,
- A provider or facility behaved inappropriately, or
- You have any other non-appealable issue.
The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor.?

You can file a grievance when:

• You have a complaint about the quality of care you received,
• A provider or facility behaved inappropriately, or
• You have any other non-appealable issue.

The grievance may be against any member of your health care team. This includes your TRICARE doctor, your contractor, or a subcontractor.

A sponsor, parent, guardian, or other representative may file on behalf of a dependent child.

File a Grievance

To file a grievance, mail a written complaint to the appropriate contractor (see below) and include the following:

• Your name, address and telephone number
• Your sponsor’s Social Security number or Department of Defense Benefits Number
• Your date of birth
• Your signature
• A description of the issue or concern that must include:
  • Date and time of the event
  • Name of the provider(s) or person(s) involved
  • Location of the event (address)
  • The nature of the concern or complaint
  • Details describing the event or issue
  • Any appropriate supporting documents

Note: If you’re filing a grievance on behalf of a dependent, provide the dependent’s information, as well as your own, in the grievance.

Your Region or Plan	Steps To File a Grievance
East Region	Mail your complaint to Humana Military: Regional Grievance Coordinator Humana Military 8123 Datapoint Drive Suite 400 San Antonio, TX 78229
West Region	TRICARE West Region Grievances P.O. Box 8930 Virginia Beach, VA 23450 Fax: 877-875-1305
Overseas Region	Mail or email the TRICARE Overseas Program Grievance Form to: International SOS Government Services, LLC TRICARE Reconsideration/Grievances Department P.O. Box 762622 San Antonio, TX 78245 Email: TOPGlobalQualityAssu@internationalsos.com Learn more about the overseas grievance process.
TRICARE For Life	U.S. and U.S. territories: Mail your complaint to WPS Military and Veterans Health: WPS-TRICARE For Life Grievances P.O. Box 8974 Madison, WI 53708-8974 All other overseas areas: Mail or email the TRICARE Overseas Program Grievance Form to: International SOS Government Services, LLC TRICARE Reconsideration/Grievances Department  P.O. Box 762622 San Antonio, TX 78245 Email: TOPGlobalQualityAssu@internationalsos.com
Pharmacy	If you have a complaint about a pharmacy provider, send it to Express Scripts by phone, email, or mail. Phone: 877-363-1303 Email: DOD.customer.relations@express-scripts.com Mail a letter: Express Scripts, Inc. P.O. Box 52150 Phoenix, AZ 85072-2150 If you have a complaint about TRICARE Pharmacy Home Delivery or other services provided by Express Scripts, send a written complaint to: Defense Health Agency Pharmaceutical Operations Directorate 7700 Arlington Blvd., Suite 5101 Falls Church, VA 22042-5101
Active Duty Dental Program	Mail or fax the ADDP grievance form to: United Concordia Companies, Inc. ADDP Grievances 1800 Center St. Camp Hill, PA 17089 Fax: 717-635-4560
TRICARE Dental Program	Mail or fax the TDP grievance form to: United Concordia TRICARE Dental Program - Grievances 1800 Center St. Camp Hill, PA 17089 Fax: 717-635-4560