Military Health System Customer Service Community Directory

Your health is our mission. We strive to provide you with excellent customer service.

TRICARE Contractors Customer Service Staff

TRICARE Contractor Phone Number
TRICARE East (Humana Military) 800-444-5445
TRICARE West (TriWest) 888-TRIWEST (874-9378)
TRICARE Overseas (International SOS) Country specific phone numbers
TRICARE For Life (WPS Military and Veterans Health)

866-773-0404

TDD: 866-773-0405
TRICARE Pharmacy Program (Express Scripts, Inc.)

Stateside: 877-363-1303

Overseas: 866-275-4732 (where toll-free service is available)

Country specific phone numbers

Deployment Prescription Program: 1-855-215-4488
Note: Don’t know what region you’re in? Check out our "How do I know what region I’m in?" FAQs.

 

Military Hospitals and Clinics Customer Service Staff

Did you know that military hospitals and clinics come with a staff to support you? These include Patient Advocates, Beneficiary Counseling and Assistance Coordinators, and Debt Collection Assistance Officers. They can help you navigate the health care process. You can find them at military hospitals and clinics worldwide. Who you contact depends on the type of question, issue, or concern you have.

Patient Advocates help you with the support and education you need to ensure you have the best health care experience at your military hospital or clinic. They explain military hospital or clinic policies and ensure you understand your patient rights. Patient Advocates can help you with questions, problems, suggestions, or compliments, related to care you get at a military hospital or clinic.

BCACs help you understand how your TRICARE plan works. They can answer TRICARE-related questions about TRICARE eligibility, enrollment, referrals, claims, and covered services. Contact a BCAC after you've tried to resolve your issue with your TRICARE contractor.

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Contact a DCAO after you've tried to resolve your issue with your TRICARE contractor.

Use our Military Health System Customer Service Community Directory to find customer service staff at your military hospital or clinic.

Note: If your location doesn’t have a BCAC or DCAO, you may get help from the closest one to you.

Search Tips When using Search by Location:
  • Select the country or state(s) where you are looking for help.
  • The default search includes both benefits and debt collections help.
  • The results first list customer service staff for the country or state you selected (if available). Additional staff for the same region(s) show below those results.
When using Search by Keyword:
  • Enter part or all of the base/post, clinic/hospital, or customer service staff name in the field. Possible search options will appear as you type.
  • To search for a phrase, enter the words in order (e.g. army health clinic).

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This directory may change. If you're a member of the customer service community, you can add or update your information.

Last Updated 5/28/2025